Renovation FAQs

We have  32 years of remodeling experience  here in North Dallas. 

We have four core values-

• Communication
• Efficiency
• Quality
• Customer Service

There is no substitute for experience and professionalism. 

Typically, projects take 1-2 weeks, unless there is a weather delay. Some larger and more involved projects can take additional time.  You will be given a timeline at the project meeting and be notified regularly if there are any changes.

We gladly will bring you samples or you may visit our showroom located in Plano. Appointment only. 

Prices can vary based on the quality of products used in the renovation, the amount of plaster applied to your pool walls and the quality of construction. Tile Concepts uses a strong grade of bond material to ensure pool longevity.  We choose SGM Bond Coat or Multi-Coat because it virtually eliminates delamination problems and provides even hydration while plastering. SGM Bond Coat helps the new plaster mechanically and chemically bond to your existing shell.  The amount of plaster that renovation companies use can vary greatly and change the estimated price significantly. We never undershoot or skimp on the amount of plaster that should go on your pool.   My plaster crew is regarded as the best in the business having worked together for over 10 years and replastered thousands of pools.  They are professional, friendly and very respectful of our client’s home and yard. I believe that lowering my standards and using average crews to reduce my prices will result in substandard renovations.

Yes we are fully insured. But one of the things that is very important and separates us from others is that we are fully covered for “Pop-Ups” This is rare to have this coverage for the average pool company. This coverage is for the unlikely situation that when your pool is drained or emptied that there would be a substantial amount of water under your shell that would pop-up your pool. 

No one needs to be home but someone will have to be home or be able to shut off the water upon filling the pool. This sometimes is in the middle of the night because the pool must be filled continuously without stopping and starting the water. 

The first day or so things might be a bit dusty but we do a fantastic job of cleaning up the  area. 

We go out of our way to make sure that when we leave each day and at the end of the project, there is no mess in the alley or driveway. Our crew never leaves you with anything except a cleaner place than when we arrived.

We do not need any permits unless we are changing the existing structure.

Your fence will not need to come down as we can do everything we need to do, going in and out of the normal gate.

We are constantly in touch with our homeowners through out the entire project. The owner or our senior project manager or both will be by everyday and be available for any questions and updates.  Our President of Operations is always available as well if for some reason you aren’t able to get a hold of the owner Billy or Senior Project Manager Yovanny.  

Tile Concepts does not get involved in equipment but can recommend some well certified pool companies to handle any needs you have.  Remember, anyone working on equipment today must be certified.

We can never guarantee the way your water will look upon completion. There are many factors that go into the overall look of your water. Everything from the depth of your pool, to tile, coping and plaster color.   In addition, the water chemistry, 

lighting (Natural and Artificial)  environmental factors including backyard landscape and weather conditions can affect water color. 

Ensuring the chemicals are correct and brushing the pool is so important that we come out several hours after the pool has started being filled to start the process of dropping the Ph. It is crucial to keep the Ph down immediately and our crew is out there handling this for you is part of our service.

National Plaster Council request that you do not heat the pool or spa for 3-4 weeks. The plaster needs to go through its initial curing phase where the chemicals stabilize before heating.

As often as possible to keep the plaster smooth and clean. 

After a pool renovation that consist of new plaster, you will need to test a few times a week to balance the water until the plaster goes through its initial curing phase which is one month. This is extremely important.

It takes approximately 3-5 days for the pool water and chemicals to stabilize. Swimming is permitted after the water is stabilized.

It takes approximately 3-5 days for the pool water and chemicals to stabilize. Swimming is permitted after the water is stabilized.